top of page

Shipping

Your lovingly made slow fashion piece can be shipped worldwide.

Sent from Edinburgh (UK) as standard with shipping dates from Dublin (Ireland) available throughout the year.

Find out more about each destination below.​

U.K.

 

Sent via Royal Mail, delivery in 3-5 days from dispatch.

Free on orders over £100 | Free Collection from my Edinburgh studio. 

Next day delivery available, free on orders over £200.

Ireland

 

Sent via Royal Mail Tracked International, delivery in 5-10 days from dispatch.

 

Free on orders over £100

 

Ahead of a visit home to Ireland, I also offer shipping from Dublin (selected dates only).

 Get in touch to find out when the next An Post shipping date is!

Rest of the World

 

Sent via Royal Mail Tracked International. Delivery in 2-3 weeks from dispatch.

Free on orders over £175.

Customs Charges

 

Customs and VAT charges (if any) related to the destination country must be paid by the customer.

Returns

As I make each piece myself, your order means so much to me and I hope you'll love it as much as I've loved making it!

You can shop with peace of mind that if it's not perfect, most items can be returned.

If you're unsure about anything - I'm always happy to help!

Get in touch on the contact page, via email or send me a DM on Instagram.

Ready to Wear & Made to Order

If your purchase isn't what you expected, please get in touch within 14 days of receiving your item by emailing hello@byjenbyrne.com.

 

Alterations are free of charge for Made to Order pieces - please contact me within 14 days of receiving your item to avail of this service.

I can only accept returns of unworn, unwashed, standard sizing items with the tags still on.

Personalised, worn or damaged items will not be eligible for an exchange or refund.

A refund or exchange will be issued within 14 days of the return being received.

The cost of returning the item is to be paid by the customer, unless there is an error with your order. Please use a tracked service to ensure it is returned safely. Lost parcels will not be eligible for a return.

​Returns can be sent to a UK or Irish address depending on where you are. 

Bespoke Pieces

Unfortunately, I cannot offer an exchange or refund for bespoke items (i.e. any items that have been made to your design specifications), however if you are unhappy please get in touch and I will do my best to help resolve any issues.

Alterations can be made free of charge - please get in touch within 14 days of receiving your order to avail of this service.

bottom of page