Shipping
Your lovingly made slow fashion piece can be shipped worldwide.
Sent from Edinburgh (UK) as standard with shipping dates from Dublin (Ireland) available throughout the year.
Find out more about each destination below.
U.K.
Your order is posted via a Royal Mail signed for service within the UK and normally take 3-5 working days after dispatch to arrive. Cost is calculated by weight starting at £1.50 up to £5.50.
Free on orders over £150.
Free Local Delivery is available within Edinburgh for postcodes EH1 - EH12 (automatically applied at checkout).
Ireland
Shipping to Ireland is sent via a Royal Mail tracked service as standard.
Delivery usually takes 7-10 days. Cost is calculated by weight starting at £6 up to £8.
Free on orders over £200.
Ahead of a visit home to Ireland, I also offer shipping from Dublin (selected dates only)
starting at £3 up to £5. Get in touch to find out when the next An Post shipping date is!
**Next shipping date from Dublin is Monday 31st of October 2022.**
Available to select at checkout now.
Rest of the World
Shipping to the rest of the world, including USA & Dubai, is sent via a tracked service and calculated by weight, starting at £10 up to £14. Delivery times will vary by country, approximately 2-3 weeks.
Free on orders over £250.
Customs Charges
Customs and VAT charges (if any) related to the destination country must be paid by the customer.
Returns
As I make each piece myself, your order means so much to me!
I really want you to love your purchase as much as I've loved making it so I would ask that you
please read all measurements and descriptions carefully before ordering.
I can help guide you with how to take your measurements so that your piece fits perfectly.
If you're unsure about anything - I'm very happy to help!
Get in touch on the contact page, via email or send me a DM on Instagram.
Remade & Made to Order
If you are unhappy with your purchase, please get in touch within 14 days of receiving your item by emailing byjenbyrne@gmail.com.
Alterations are free of charge for Made to Order pieces - please contact me within 14 days of receiving your item to avail of this service.
I can only accept an exchange or return of unworn, unwashed, standard sizing items with the tags still on.
Worn or damaged items will not be eligible for an exchange or refund.
An exchange or refund will be issued within 14 days of the return being received.
The cost of returning the item is to be paid by the customer. Please use a tracked service to ensure it is returned safely. Lost parcels will not be eligible for a return.
Returns can be sent to a UK or Irish address depending on where you are.
Custom Measurements
Unfortunately, I cannot offer an exchange or refund for items made to custom measurements or personalised
items (e.g. length etc), however if you are unhappy please get in touch and I will do my best to help you!
Alterations can be made free of charge - please get in touch within 14 days of receiving your order to avail of this service.